Chatbot Development: Framework, Platform, and Assessment Metrics. The Eurasia Proceedings of Science, Technology, Engineering and Mathematics, [S. l.], v. 27, p. 50–62, 2024. DOI: 10.55549/epstem.1518314. Disponível em: https://www.epstem.net/index.php/epstem/article/view/833. Acesso em: 19 jan. 2026.