Understanding Technology Acceptance Among Healthcare Employees: A Quantitative Assessment for Hospitals

Abstract

This study examines technology acceptance levels of healthcare employees in digital hospital settings, focusing on how individual and occupational characteristics influence the adoption and effective use of health information technologies. Using a quantitative survey design, data were collected from 600 healthcare professionals and administrative staff who actively use hospital information systems, electronic health records, and related digital applications. The data were analyzed using SPSS 27.0, and non-parametric statistical tests were applied due to the non-normal distribution of the variables. The findings indicate no statistically significant differences in technology acceptance by gender, whereas significant differences were observed across age groups, education levels, years of work experience, and professional roles. Technology acceptance and its subdimensions perceived usefulness, perceived ease of use, and behavioral intention were found to increase with higher age, educational attainment, and professional experience. Employees with advanced education and longer professional tenure demonstrated more positive attitudes toward digital technologies and stronger intentions to use them in their daily work practices. Differences were also evident between clinical and administrative staff, suggesting that professional responsibilities and workflow structures shape perceptions of technology. The results highlight that technology acceptance varies significantly according to certain individual and occupational characteristics and cannot be explained by a single demographic factor alone. Overall, the findings indicate that technology acceptance in digital hospitals is not limited solely to technical infrastructure; rather, it is a multidimensional and socio-technical process shaped by individual and professional factors such as age, educational level, professional experience, and occupational group. These results emphasize the importance of targeted training programs, user-centered system design, and organizational support strategies to enhance technology acceptance. By addressing the diverse needs and expectations of different employee groups, healthcare organizations can improve the effective integration of digital technologies and support the success of digital transformation initiatives.